RetouchHQ Privacy Policy

We follow a set of principles to protect your personal data, files, and other information. This set of principles is known as our Privacy Policy, which we maintain strictly.

Who We Are

We are known as RetouchHQ. All of our services are provided via our official website: https://retouchhq.com/

Please visit the About Us page to learn more about us.

Personal Data Management

We have to collect some basic information about you to operate our business smoothly. All personal data is collected, maintained, and deleted according to our Privacy Policy.

What Personal Data We Collect

In order to communicate with you and ensure the best service, we may need to collect some of your personal data. This information may be collected in different ways, including during registration. Below is the list of personal data we collect:

  • Your Name
  • Your Email Address
  • Your IP Address
  • Your Location
  • Contact Number (optional)
  • Your Company Name (optional)
  • Your Company Website (optional)

How We Collect Your Personal Data

We collect your personal data through some of our website’s basic interfaces. Below is the list of the website interfaces we use to collect your data:

  • Contact Form
  • Quotation Request Form
  • Free Trial Request Form
  • Registration Page

Why We Collect It

We collect your personal data to ensure the best user experience while working with you. The main reason for this is to establish uninterrupted communication with you. We also use your personal data to verify your identity and prevent spam.

We use the information we collect to improve our services and develop new ones. Understanding how users want us to handle their files helps us provide better services in the future.

Who We Share Your Data With

We work with trusted individuals and service providers who help us deliver our services (e.g., customer support, analytics, audits, payment processing, fraud detection, marketing, and development). They may use your data only to perform the tasks assigned to them and will not disclose or use it for any other purpose.

What Rights We Have Over Your Data

We conduct our business relationship based on mutual rights and responsibilities. If you have an account on our website or have left comments, we may use the information you provide to communicate with you regarding our services. However, you may also request that we delete your personal data from our records. This does not include any data we are required to retain for administrative, legal, or security purposes.

How Long We Retain Your Data

If you leave a comment, all the information provided with the comment form is retained indefinitely.

If you create an account on our website, we will keep the personal data provided during registration as long as your account remains active.

If you subscribe to receive promotional or service-related emails, we will keep your email address until you unsubscribe from our mailing list.

Other Data Management

Media

Since we provide image editing services, we handle thousands of images on a regular basis. We are committed to maintaining the privacy of your files. We will never use any media files for our personal or commercial purposes. However, if we ever need to display any of your images in our website portfolio, we will contact you to obtain your prior permission.

Cookies

A cookie contains a number of unique identifiers that a browser stores on a computer or mobile device when visiting a website. This technology allows websites to work efficiently and collect information about your browsing preferences.

This technology is known as a “cookie.” Some pages on our website may also contain electronic images, known as web beacons or pixels, which are used to count visitors to those pages.

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies for future convenience. This means you will not have to enter the same information again when leaving another comment. These cookies will remain active for one year.

You may also choose to save your login information so that you do not have to enter your login credentials every time you access your account on our website.

We always ask for your consent before storing cookies on your browser.

Cards and Payment Credentials

We never collect your card or payment credentials. All transactions are processed through secure and trusted payment gateways. Our top priority is to ensure the safety and privacy of your data.

How to Contact Us

You are always one click away from us. You can reach us by sending an email, submitting a contact form, live chat from our website or contacting us via Microsoft Team. Our customer support team is available 24 hours a day.

Email: [info@retouchhq.com](mailto:info@retouchhq.com)

Contact Form: https://retouchhq.com/contact-us/

Microsoft Team: infocma1